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I did not receive the confirmation e-mail containing my password.

1. Make sure you completed registration. If you did not see the Visitor Added page, your registration was not completed and you will not receive a confirmation e-mail.

2. Check your SPAM, BULK or JUNK folder for the e-mail.

3. The confirmation e-mail is sent out immediately after you register; however, it may take up to several hours for an e-mail to be received.

4. Make sure that you entered the correct e-mail address.

If you do not receive your e-mail, DO NOT re-register. Creating duplicate registrations may result of removal of visitation privileges. Please contact the facility for assistance to have them reset your password manually.

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I forgot my password. How do I reset it?

Note: Passwords are case sensitive.

1. From the Log On page, click the "Forgot your Password?" link.

2. On the Reset Password page, enter the e-mail address you indicated during the registration process.

  • Enter the Security Code displayed within the colorful box in the field provided.
  • Do not use spaces.
  • All characters are UPPERCASE or numbers.
  • Do not use the letter "O"; use 0 (zero) instead.

3. Click the "Reset Password" button. You will receive a confirmation e-mail containing your new password. If you do not receive an email, please see: I did not receive the confirmation e-mail containing my password.

4. Click the "Return to Login" link to enter the new temporary password you received via email.

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What if the Security Code is not accepted?

  1. Do not use spaces.
  2. All characters are UPPERCASE or numbers.
  3. Do not use the letter "O"; use the number 0 (zero) instead.

If you continue to have trouble with the security code, you may generate a new code by refreshing the page.

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How do I register in the visitation scheduling system?

Note: Online visitor registration is not allowed at all facilities. If you are not allowed to register online, please register in person at the facility.

1. From the Log On page, click the "Register Today" button.

2. On the Log On Information page, enter a valid e-mail address in the fields provided. Click the "Next" button.

3. On the Pesonal Information page, enter the required information in the fields provided. Click the "Next" button.

4. On the Personal Identification page, choose an identification type from the drop down list.

5. Enter the required information in the fields provided. Click the "Next" button.

6. On the Verify Information page, review your Personal Information.

7. If the information is correct, click to check the box "I verify the above information is correct." If the information is not correct, click a navigation link on the right side of the page to return to a previous page (example: Personal Information). Continue through the pages until you return to the Verify Information page.

8. Enter the Security Code displayed within the colorful box in the field provided.

    • Do not use spaces.
    • All characters are UPPERCASE or numbers.
    • Do not use the letter "O"; use 0 (zero) instead.

9. Click the "Finish" button. You will receive a confirmation e-mail containing your password.

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Why do I have to provide my e-mail address?

The e-mail address is one of your unique identifiers in the visitation scheduling system. The email address can be used to log into the system to schedule visits, to send your initial password, and to notify you of a canceled visitation.

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Why do I have to provide my phone number?

The phone number may be used to notify you of a canceled visitation.

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