I did not receive the confirmation e-mail containing my password.

I did not receive the confirmation e-mail containing my password.

1. Make sure you completed registration. If you did not see the Visitor Added page, your registration was not completed and you will not receive a confirmation e-mail.

2. Check your SPAM, BULK or JUNK folder for the e-mail.

3. The confirmation e-mail is sent out immediately after you register; however, it may take up to several hours for an e-mail to be received.

4. Make sure that you entered the correct e-mail address.

If you do not receive your e-mail, DO NOT re-register. Creating duplicate registrations may result of removal of visitation privileges. Please contact the facility for assistance to have them reset your password manually.

Related FAQs

I forgot my password. How do I reset it?

Note: Passwords are case sensitive.

1. From the Log On page, click the "Forgot your Password?" link.

2. On the Reset Password page, enter the e-mail address you indicated during the registration process.

  • Enter the Security Code displayed within the colorful box in the field provided.
  • Do not use spaces.
  • All characters are UPPERCASE or numbers.
  • Do not use the letter "O"; use 0 (zero) instead.

3. Click the "Reset Password" button. You will receive a confirmation e-mail containing your new password. If you do not receive an email, please see: I did not receive the confirmation e-mail containing my password.

4. Click the "Return to Login" link to enter the new temporary password you received via email.

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